Return and Refund Policy

Thank you for shopping at coplt! We value your satisfaction and strive to provide the best shopping experience possible. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

• Eligibility for Returns:

  • To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
  • Returns must be initiated within 15 days of receiving your order.
  • Certain items are non-returnable, including custom products, sale items, gift cards.

• How to Initiate a Return:

  1. Contact our customer service team at Email Address or Phone Number.
  2. Provide your order number and a brief explanation of the reason for the return.
  3. Once approved, you’ll receive instructions on how and where to send the product.

• Return Shipping Costs:

  • Customers are responsible for return shipping fees unless the return is due to a defect or an error on our part.

Exchanges

• We accept exchanges for defective, damaged, or incorrect items.
• To exchange an item, please follow the same steps as initiating a return and indicate that you prefer an exchange.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 15 days.
• Shipping costs are non-refundable.

Non-Returnable Items

The following items are not eligible for returns:

• Used or damaged items due to misuse.
• Clearance or final sale items.
• Personalized or custom-made products.

Contact Us

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us:

• Email: 
• Phone: